Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@cramtravel.com. Returns need to be sent to:

Precision Sportswear Inc.
1 Ace St
Fall River, MA 02720-1355
United States

Items sent back to us without first requesting a return won't be accepted. You can always reach us with any return question at hello@cramtravel.com.

Return shipping
Unless your item is damaged, defective, or you received the wrong item, you're responsible for return shipping costs. If your item is damaged, defective, or incorrect, we'll cover the cost of return shipping.

Damages and issues
Please inspect your order on arrival and contact us right away if the item is defective, damaged, or you received the wrong product, so we can make it right.

Exceptions
Packing cube sets must be returned as complete sets. Individual cubes from a set can't be returned for a partial refund. Items explicitly marked "Final Sale" and gift cards aren't eligible for return. Orders placed with a discount code remain eligible for return under this policy.

Exchanges
We don't offer direct exchanges. Return your original purchase (if eligible), then place a new order for the item you want.

Refunds
Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card company may take extra time to post it. If more than 15 business days have passed since approval, contact us at hello@cramtravel.com.